Lulus Return Policy Made Easy

Shopping at Lulus is all about feeling confident and stylish, and that includes knowing you can return or exchange items with ease. Whether you’re a seasoned Lulus fan or just browsing for your next wardrobe staple, this comprehensive guide will navigate you through the return process like a pro.

Lulus is committed to ensuring customer satisfaction through its flexible return policy. Here’s an in-depth look at the various aspects of Lulus’s return, exchange, and final sale policies, as well as other related questions.

Return Policy

You have 30 days from the delivery date to return your items. If you return your order within the first 10 days of the delivery date, you will receive FREE return shipping. After that, if you miss this return window, you can still make returns for up to 30 days, but shipping fees will be deducted from your total refund amount.

Excessive Return Policy

Lulus reserves the right to limit or refuse service to customers with excessive returns, defined as $3,000 of returns in a 12-month period combined with a return rate of 80% or more, or $1,500 of returns in a 6-month period.

Exchange Policy

Lulus offers exchanges for items that are in new condition; unworn, unwashed, with all vendor tags attached, and in their original packaging. Final sale items are not eligible for exchanges.

Lulus offers one-time exchanges for eligible US orders within 30 days of delivery. For size swaps on the same item (except final sale items under $25), follow these steps:

1. Login with email and order number within 30 days of delivery.
2. Initiate the exchange and print your return shipping label.
3. Return the original item securely in its original packaging within 10 days.
4. You’ll receive the new size right away at no cost.

Important Details:

• Missed 10-day window: You’ll be charged for the new item (refundable once it’s returned) and a $4.99 return fee (unless you use your own label).
• Final sale exceptions: Over $25 items can be exchanged for different sizes if available. Under $25 items are not eligible for exchanges, returns, or refunds.
• Limitations: Exchanges not available for international orders, Klarna/Afterpay/store credit orders, or different items.

Tips:

• Check product pages for specific exchange eligibility.
• Contact Lulus customer service if you have any questions.

Final Sale Policy

No returns, refunds, or online credits are available for final sale items of any price. Final sale items purchased above $25 are eligible for size-based exchanges.

Extended Holiday Return Window

During the holiday season, Lulus offers an extended return window. Items purchased between November 15th and December 24th can be returned until January 15th of the following year.

Gift Receipts

If you are buying an item as a present, Lulus can provide a gift receipt upon request. This allows the recipient to make a return or exchange without seeing the purchase price.

Making a Return

To initiate a return, you can log in with your email and order number on the Lulus website. Once you follow the steps to initiate your return, you can retrieve your return label within 30 days of delivery. If your return or exchange is postmarked more than 10 days after the day you received your order, your return will be subject to a $4.99 shipping fee and a $1.49 restocking fee per item.

Time Frame for Returns and Exchanges

You have 30 days from the delivery date to return your items. For free returns, the packages must be postmarked within the first 10 days. After this period, a $4.99 shipping fee will be applied to the return.

Combining Returns

You can combine Lulus returns with different orders to save time and shipping fees. All you need to do is include the corresponding order number for each item you are returning inside the package.

Denial of Returns

Items returned with use, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise, do not meet Lulus’s return policy will not be accepted. Lulus also reserves the right to limit or refuse service to customers that show excessive return activity.

Return Shipping Charges

If your return package is postmarked within the first 10 days of the delivery date, you will receive free return shipping. Returns postmarked more than 10 days after the delivery date will have a $4.99 shipping fee as well as a $1.49 restocking fee per item deducted from the refund amount.

Return Labels for Specific Locations

Lulus provides return labels for Alaska, Hawaii, and APO/FPO addresses. However, if you choose to use your own shipping label, only the itemized restocking fee will be deducted from your refund amount.

Refusing a Package or Undeliverable Packages

If you refuse a package or it is undeliverable, it will be processed like any other return; you will be refunded for the merchandise once it is received back at the Lulus warehouse.

Returning Non-Lulus Items

Lulus does not accept returns for non-Lulus items. If a non-Lulus item is returned to Lulus, it will not be accepted and will not be returned to the sender.

In conclusion, Lulus’s return policy is designed to provide flexibility and convenience to its customers. By understanding these policies and guidelines, you can ensure a smooth and hassle-free experience when making returns or exchanges with Lulus.

For further assistance, you can contact Lulus customer service through the following channels:

• Phone: 1 (866) 918-5858
• Text: 1 (530) 203-6882
• Chat: Available Monday to Friday from 5am to 5pm PT
• Email: love@lulus.com (24/7)

Lulus is committed to providing a welcoming and accessible online shopping experience for all its customers.